Policies – No. 2 Willow Lane
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Policies

SHIPPING POLICIES

Your little lovelies ship within 2-4 business days of placing your order. Some goodies are labeled as pre-orders. These items will usually ship within 2-3 weeks. Specific shipping estimates are found in the detail section of the item you are purchasing.  If you purchase RTS (Ready to ship) and pre-order items in one order, they will all ship together once the pre-order goodies are finished.

We ship all orders in the United States through USPS First-Class Mail from Utah.  You will receive an email with a USPS tracking number once your order has shipped. We are not responsible for the delivery time through USPS shipping system, the weather, natural disasters, lost or stolen packages or anything else that might interfere with expected delivery time once your order as shipped. Otherwise we would have your little lovelies to you yesterday ;) Thank you for understanding! 

For faster shipping, you can add USPS Priority Mail, or USPS Priority Mail Express to your cart for an additional fee.  We will ship your package according to the shipping option. Again, we cannot guarantee shipping times once your package has been shipped. USPS will guarantee Priority Mail Express (overnight) shipping. 

*If you have any specific requests regarding the shipping of your order, please note them when you place your order. For an additional charge, insurance and/or express shipping can be added to the shipping.

International Orders:

Orders outside of the United States are shipped via First-Class Package Service. You will receive an email with a USPS tracking number once your order has shipped. The package can be tracked while it is in the United States. We are not responsible for delivery time nor lost or stolen packages after your order has been shipped.

If you have any concerns, please contact us through this site or directly to our email address at No.2Willowlane@gmail.com

RETURNS/EXCHANGES

We make every effort to provide a detailed description and photo of our goodies. We do not accept returns unless the item received was different than shown/described in the listing.

If you are unhappy with your order, please contact us, as we hope to resolve any concerns you may have.

SIZING

Most of our items are NEWBORN photography props.  If no size is specified for your headbands/hats, they will be made to fit a newborn baby (up to about 10 lbs). The "sitter" size will fit most babies that are 6-9 months old.

Thank you!